IMPORTANT: MOST QUESTIONS CAN BE ANSWERED ON THIS PAGE, PLEASE DO NOT CONTACT US MULTIPLE TIMES UNLESS YOU ARE INQUIRING ABOUT AN EXCHANGE OR STORE CREDIT.

 

Q: HOW LONG FOR PROCESSING?

A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification via email.

 

Q: WHAT ARE CONSIDERED BUSINESS DAYS?

A: Business days are Monday-Friday.  Holidays are not included.

 

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

 

Q: I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?

A: Since we have a large assortment of products that are not all stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal if you receive a product a few days before the other.

 

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

 

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

 

Q: DOES PRETTY ICY PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you find any damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

 

Q: HOW CAN I GET IN CONTACT WITH YOU?

A: We handle customer service through email. You can send us an email at support@prettyicy.com with any question or concern that you have. 

 

Q: DO YOU ALLOW RETURNS OR EXCHANGES?

A: At Pretty Icy Auto Accents, we strive to ensure that every customer is delighted with their purchase. However, please note that due to hygiene and safety reasons, all sales are final. Once items have been opened or used, they cannot be returned or refunded.

We encourage you to carefully review product descriptions and images before making your purchase. If you have any questions about an item, our customer service team is here to help you make the right choice. Thank you for understanding, and for choosing Pretty Icy Auto Accents to add some sparkle to your ride!

 

Q: HOW DO I CARE FOR MY AUTO ACCENTS?

We are committed to offering only premium materials to ensure the longevity of your Pretty Icy auto accents.

To ensure that your auto accents remain as durable as they are beautiful, please follow these care guidelines:

♡ When washing your car, choose a hand wash to protect your auto accents. Avoid using power washers, as high-pressure water can weaken the adhesive holding the crystals.

♡ To keep your auto accents clean and shining between washes, use a mild soap and water solution to gently remove dust and dirt.

♡ Avoid direct application of chemicals on your Pretty Icy auto accents, as they can damage the adhesive and cause the crystals to detach.

♡ In areas with four distinct seasons, we recommend removing your Pretty Icy license plate/frame during winter. The salt and chemicals used to melt snow can potentially affect the adhesive. Emblems, being elevated, can stay in place without issue.

Failing to care for your Pretty Icy auto accents properly may cause damage to your items.